Privacy Policy — Questra

This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.

We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Privacy Policy:

Account means a unique account created for You to access our Service or parts of our Service.
Affiliatemeans an entity that controls, is controlled by or is under common control with a party, where "control" means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.
Company(referred to as either "the Company", "We", "Us" or "Our") refers to Questra, LLC.
Cookies are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses.
Country refers to: Massachusetts, United States
Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.
Personal Data is any information that relates to an identified or identifiable individual.
Service refers to the Website.
Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used.
Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
Website refers to Questra, accessible from questra.ai
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data

While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:

Email address
First name and last name
Usage Data

Usage Data

Usage Data is collected automatically when using the Service. Usage Data may include information such as Your Device's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.

We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.

Tracking Technologies and Cookies

We use Cookies and similar tracking technologies to track the activity on Our Service and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze Our Service. The technologies We use may include:

Cookies or Browser Cookies. A cookie is a small file placed on Your Device. You can instruct Your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if You do not accept Cookies, You may not be able to use some parts of our Service. Unless you have adjusted Your browser setting so that it will refuse Cookies, our Service may use Cookies.
Web Beacons. Certain sections of our Service and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics.

Cookies can be "Persistent" or "Session" Cookies. Persistent Cookies remain on Your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close Your web browser. You can learn more about cookies on the TermsFeed website.

We use both Session and Persistent Cookies for the purposes set out below:

Necessary / Essential Cookies — Type: Session Cookies. Administered by: Us. Purpose: These Cookies are essential to provide You with services available through the Website and to enable You to use some of its features.
Cookies Policy / Notice Acceptance Cookies — Type: Persistent Cookies. Administered by: Us. Purpose: These Cookies identify if users have accepted the use of cookies on the Website.
Functionality Cookies — Type: Persistent Cookies. Administered by: Us. Purpose: These Cookies allow us to remember choices You make when You use the Website, such as remembering your login details or language preference.
Analytics and Support Cookies — Type: Persistent Cookies. Administered by: Us, using PostHog (analytics) and Intercom (support chat). Purpose: These Cookies help Us understand how visitors find and use the Website, including which campaign or website referred them (kept for up to 30 days), and let You chat with Us.

If You are in the European Union, the European Economic Area, the United Kingdom or Switzerland, We use Analytics and Support Cookies only after You accept them. Elsewhere, We use them unless You reject them. You can change your choice at any time with the "Cookie settings" link at the bottom of every page, and We treat a Global Privacy Control signal from Your browser as a rejection. Without these Cookies We still count visits in aggregate, without storing anything on Your device.

Use of Your Personal Data

The Company may use Personal Data for the following purposes:

To provide and maintain our Service, including to monitor the usage of our Service.
To manage Your Account: to manage Your registration as a user of the Service.
For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services You have purchased or of any other contract with Us through the Service.
To contact You: by email, telephone, SMS, or other equivalent forms of electronic communication.
To provide You with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless You have opted not to receive such information.
To manage Your requests: To attend and manage Your requests to Us.
For business transfers: We may use Your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Our assets.
For other purposes: We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service.

We may share Your personal information in the following situations:

With Service Providers: to monitor and analyze the use of our Service, to contact You.
For business transfers: in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of Our business to another company.
With other members of your organization: when You share personal information or otherwise interact within an organization, such information may be viewed by all members of the organization.
With Your consent: We may disclose Your personal information for any other purpose with Your consent.

Retention of Your Personal Data

The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.

Transfer of Your Personal Data

Your information, including Personal Data, is processed at the Company's operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from Your jurisdiction. Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer. The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy.

Delete Your Personal Data

You have the right to delete or request that We assist in deleting the Personal Data that We have collected about You. Our Service may give You the ability to delete certain information about You from within the Service. You may update, amend, or delete Your information at any time by signing in to Your Account, if you have one, and visiting the account settings section. You may also contact Us to request access to, correct, or delete any personal information that You have provided to Us. Please note that We may need to retain certain information when we have a legal obligation or lawful basis to do so.

Disclosure of Your Personal Data

Business Transactions: If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.

Law enforcement: Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:

Comply with a legal obligation
Protect and defend the rights or property of the Company
Prevent or investigate possible wrongdoing in connection with the Service
Protect the personal safety of Users of the Service or the public
Protect against legal liability

Security of Your Personal Data

The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.

Use of Artificial Intelligence Platforms

In order to provide certain features and functionalities of Our Service, We utilize third-party artificial intelligence platforms, including but not limited to OpenAI and Anthropic. These platforms assist Us in delivering critical AI functions, such as programming surveys and enhancing user experience.

When You interact with these AI-powered features, certain data may be processed by these third-party AI platforms. This processing is subject to the following conditions:

We only share the minimum information necessary for the AI platforms to perform their intended functions.
Your data may be used by these platforms to provide and improve the requested service.
The use of Your data by these AI platforms is governed by their respective privacy policies and terms of service.
We have implemented appropriate safeguards to protect Your information when it is processed by these third-party AI platforms.

We carefully select our AI platform partners and regularly review their privacy and data security practices to ensure they align with our commitment to protecting Your privacy.

Scope of access

Our Service provides survey programming automation that works with popular survey platforms, including but not limited to Qualtrics, Forsta, Alchemer, and other similar services. It is important to understand the scope and limitations of our relationship with these platforms:

Our Service is limited to survey programming only and acts as a tool to assist in the creation and implementation of survey questionnaires.
Our Service does NOT field survey responses, analyze survey data, or otherwise interact with respondent information or personally identifiable information (PII).
Our scope and access is strictly limited to the contents of the questionnaire documents provided to Us to aid in programming automation.
Upon completion of the programming process, programmed surveys are deployed from Questra to the survey platform of your choice to continue field work.
We never see, access, or process respondent information as this data remains within the respective survey platforms You choose to use.
The collection, processing, and storage of survey responses and respondent data is governed by the privacy policies and terms of service of the respective survey platforms You use in conjunction with Our Service.

You remain responsible for ensuring that Your use of third-party survey platforms complies with applicable data protection laws and regulations. We recommend reviewing the privacy policies of any survey platforms You use to understand how they handle respondent data.

Use of Questionnaire Data for Training

In Our continuous efforts to improve Our Service and develop more advanced AI capabilities, We may use the questionnaire data You provide us to train and refine Our machine learning models. This helps Us enhance survey programming efficiency and accuracy for all users. Regarding this use:

By default, We reserve the right to use anonymized questionnaire data and content for training purposes.
The data used for training is limited to the questionnaire documents and survey programming specifications You provide to Us.
We do not use any respondent data, as We never have access to it in the first place.
We implement strict data security measures to protect Your questionnaire data during any training processes.
All training data is anonymized to remove client-identifying information whenever possible.

If You prefer that Your questionnaire data not be used for training Our models, You may contact Us to negotiate a custom contract with specific terms prohibiting this use. Please note that such arrangements may affect pricing or other terms of service. To request exclusion from Our model training data, please contact Us at hello@questra.aiwith the subject line "Data Training Opt-Out Request."

Children's Privacy

Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 13 without verification of parental consent, We take steps to remove that information from Our servers. If We need to rely on consent as a legal basis for processing Your information and Your country requires consent from a parent, We may require Your parent's consent before We collect and use that information.

Links to Other Websites

Our Service may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third party's site. We strongly advise You to review the Privacy Policy of every site You visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Changes to this Privacy Policy

We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page. We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the "Last updated" date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, You can contact us:

By email: hello@questra.ai
By visiting our website